Shipping and Delivery
At Get Smart Things, we are committed to providing you with a seamless shopping experience, from placing your order to receiving your smart products right at your doorstep. Our Shipping and Delivery Policy outlines the important details about processing times, shipping options, costs, and delivery timelines.
Order Processing Times
- Orders are processed Monday through Friday, excluding holidays.
- Processing typically takes 1-2 business days from the time your order is placed.
- During peak seasons or promotional events, processing times may be extended by an additional 1-2 days.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time. You can also track your shipment directly on the Get Smart Things website under the "Track My Order" section by entering your order ID and email address.
Delivery Times
- We strive to provide a seamless and efficient shipping experience for our customers. We are proud to deliver your products within 7 days, ensuring you get your order quickly and hassle-free.
- For rural or remote areas, delivery may take an additional 1-2 business days.
Missed or Failed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may attempt redelivery or leave a notification with instructions for rescheduling. If the package is returned to us after repeated delivery attempts, we will contact you to arrange reshipment (additional shipping charges may apply).
Lost or Damaged Packages
We take every precaution to ensure your order arrives safely, but if your package is lost or damaged during transit, please follow these steps:
- Contact our customer support team at support@getsmartthings.com within 7 days of the delivery date.
- Provide your order number and details about the issue.
- We will coordinate with the shipping carrier to investigate and resolve the matter.
For damaged items, we may request photos of the packaging and the damaged product for documentation purposes.
Contact Us
For any shipping or delivery-related inquiries, please reach out to our customer support team. We’re available to assist you:
Email: support@getsmartthings.com