Cancellation and Refund

Cancellation and Refund Policy

At Get Smart Things, customer satisfaction is our top priority. We understand that sometimes, you may need to return or cancel a purchase. This is the outlines our policies regarding cancellations, returns, and refunds to ensure a seamless experience for our valued customers.

What Is Your Return Policy?

We strive to ensure that our customers are satisfied with every purchase. If you are not completely happy with your order, you may return the product under the following conditions:

  • Return Window: Returns must be initiated within 7 days or written under products description of the delivery date.
  • Condition of the Product: Items must be unused, in their original condition, and in the original packaging with all accessories, manuals, and tags intact.
  • Proof of Purchase: A valid receipt or order confirmation email is required to process your return.
  • Return Process: To initiate a return, contact our customer support team at support@getsmartthings.com or visit our Returns Center on our website. You will be provided with detailed instructions on how to send back the product.

What Are the Conditions for the Return Policy?

To ensure a smooth return process, the following conditions must be met:

  1. Timeframe: The return request must be made within 7 days of receiving the item.
  2. Original Condition: Products must not be damaged, altered, or used in any way. Items with missing parts, scratches, or signs of wear may not qualify for a refund.
  3. Packaging: The item must be returned in its original packaging, including any protective wrapping, manuals, and accessories.
  4. Non-Returnable Items: Certain items, such as software, gift cards, and items marked as "Final Sale," are not eligible for return (see the section below for exclusions).

What Are the Conditions for the Cancellation Policy?

We understand that plans can change, so we allow cancellations under specific conditions:

  • Before Shipping: Orders can be canceled without any fees if the cancellation request is made before the item is shipped. Please contact us as soon as possible to request a cancellation.
  • After Shipping: If the item has already been shipped, the cancellation will be treated as a return, and return shipping charges may apply.
  • Custom Orders: Personalized or custom-made products cannot be canceled once the production process has started.

To cancel an order, contact us at support@getsmartthings.com with your order details. Our team will process your request promptly.

Following Shall Not Be Eligible for Return

While we aim to accommodate as many return requests as possible, certain items are not eligible for return:

  1. Customized Products: Items that have been customized or personalized as per your specifications.
  2. Perishable Goods: Food items or other perishable products.
  3. Digital Products: Software, eBooks, or digital downloads that have already been accessed or downloaded.
  4. Hygiene Products: Items such as earphones, personal care products, and mattresses once opened.
  5. Items with Visible Damage: Products that have been damaged due to misuse, mishandling, or accidents.
  6. Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

We encourage customers to review product descriptions and specifications carefully before making a purchase.

How Long Does the Refund Process Take?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  1. Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item at our warehouse.
  2. Payment Method: Refunds will be issued to the original payment method used for the purchase.
  3. Bank Processing Time: Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to reflect in your account.

If you do not see the refund within the expected timeframe, please contact our support team, and we will assist you.

 

Contact Us

If you have any questions or concerns about our cancellation or refund policy, please do not hesitate to reach out to our customer support team. You can contact us via:

At Get Smart Things, we are committed to making your shopping experience as hassle-free and enjoyable as possible. Your satisfaction is our success!